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Privacy Policy

Artishok’s Privacy Policy

We are committed to protecting the privacy of our customers and users. Based on this, we have developed this Privacy Policy which governs the collection, use, disclosure, transfer and storage of Customer Data. Our activities on the Internet
are in accordance with all relevant activities and relevant European Union legislation and the laws of the Republic of Estonia

1. What personal data are processed

Personal data is data that Artishok (Flower Street OÜ, registry code 12407126) collects to identify or contact an individual. Personal data may be collected with the customer’s consent in the following ways:
– Providing contact information (including name, postal address, telephone number, email address) on our website.
– When accessing the Website from the Customer’s account information or through cookies.
– When making a purchase or order in our online store (shipping address, bank account details, purchase history or customer support history)

2. The purpose for which personal data are processed

Personal information is used to manage customer orders and deliver goods. Purchase history data (date of purchase, item, quantity, customer details) is used to compile an overview of purchased goods and services and to analyze customer preferences. The bank account number is used to refund payments to the customer. Personal data such as email, phone number, customer name is processed to resolve issues related to the delivery of goods and services (customer support).
The web store user IP address or other network identifiers are processed to provide the web store as an information society service and to generate statistics on web usage.

3. Legal basis

Personal data are processed for the purpose of executing the contract with the client. The processing of personal data takes place in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

4. Recipients to whom personal data shall be transferred

Personal information is transmitted to the online store customer support to manage purchases and purchase history, and to resolve issues. The name, phone number and e-mail address will be provided to the transfer service provider of your choice. In the case of goods delivered by courier, the address of the customer shall be provided in addition to the contact details. The data related to the processing of payments (name, bank account) shall be forwarded to the Payment Center AS.

5. Security and data access

Personal data is stored on servers located in the territory of a Member State of the European Union or countries that are members of the European Economic Area. Data may be transferred to countries that have been assessed by the European Commission as having an adequate level of data protection and to US companies that are affiliated with the Privacy Shield framework. Access to personal information is available to online store staff who can access personal
information to resolve technical issues related to the use of the online store and to provide customer support. The Web Store implements appropriate physical,
organizational and IT security measures to protect personal information from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
The transfer of personal data to authorized processors of the web store (eg transport service provider, payment center and data hosting) is subject to agreements with the web store and the authorized processors. Controllers are required to provide appropriate safeguards for the processing of personal data.

6. Access and rectification of personal data

Personal information can be accessed through customer support.

7. Withdrawal of consent

If personal data is processed with the customer’s consent, the customer has the right to withdraw the consent by notifying customer support via email.

8. Storage

Closing an online store customer account will delete personal information unless it is necessary to maintain such data for accounting or consumer disputes. to resolve.
If a purchase is made without a client account in the online store, the purchase history is kept for three years. Disputes related to payments and consumer disputes are retained personal data until the claim is due or until the expiration date. The personal data needed for accounting purposes is kept for seven years.

9. Deletion

You must contact customer support via email to delete your personal information. The request for erasure shall be replied to within not more than one month and the period for erasure shall be specified.

10. Casting

Requests for the transfer of personal data by e-mail shall be replied to within a maximum of one month. Customer Support identifies and informs you of personal data that is subject to transfer.

11. Direct marketing messages

The email address and phone number will be used to send direct marketing communications, subject to customer consent. If the customer does not wish to receive direct marketing notices, either select the appropriate reference in the footer of the email or contact customer support. If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of their personal data, including profiling analysis related to direct marketing, by notifying customer support via email.

12. Dispute Resolution

When using our site, we assume that you have read and agree to these policies. Please feel free to contact us with any questions or concerns you may have about your privacy policy or data processing. Disputes related to the processing of personal data are solved through customer support at info@artishok.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

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